Predict. Plan. Perform.®
Local Government entities face escalating crisis events. Whether excessive use of force, First and Second Amendment Violations, sexual misconduct, racial discrimination, workplace violence, or other exposures, leadership is under attack intensified by failure to recognize or respond to emerging crisis circumstances or threats.
CrisisRisk™ has decades of successful hands-on crisis experience in the local government sector.
CrisisRisk’s CrisisCoach® provides immediate access to dozens of decision tools, resources, documents, plans, e-learning courses, certifications, and 24/7 live support to assist during each of the four crisis stages (BEFORE, IMMINENT, DURING, and AFTER).
Value Proposition
At CrisisRisk, we seamlessly integrate our services with both Underwriting and Claims departments to enhance the design, pricing, and profitability of our programs.
CrisisRisk integrates its services with Underwriting and Claims. CrisisRisk assists in the development of and modifications to policy language, utilizing experienced-based analysis. This helps to drive program design, pricing, and profitability.
– Geographic Exclusivity
– The CrisisRisk CrisisCoach Program reduces frequency and severity as well assuring insured user retention creating an immediate competitive advantage.
– Insured user engagement and Insured member onboarding.
– Circumstance engagement (pre-claim) at no cost to Pool or insured users.
– Fast/immediate crisis experience-tested response available 24/7 for all user insureds.
– No need for insureds to find and retain a crisis manager in a crisis event.
– No hassle or delay in receiving crisis assistance.
– 24/7 ACCESS to CrisisRisk, tools and resources (CrisisCoordinator, VCRA, and CrisisAdvisor) at no additional cost for all insureds.
Proprietary Services
CrisisRisk offers a comprehensive suite of services designed to equip agents, brokers, and insured users with the tools they need for effective crisis management and legal preparation.
– Access to pre-litigation legal
– Agent/broker online program training
– “Ask a crisis expert” – 24/7 online access for Insureds and users
– Assessment tools for insureds and members
– Automated Onboarding
– Certified CrisisAdvisor™ e-learning program and certification
– Certified CrisisCoordinator™ e-learning program and certification
– Claim intact, support and response
– Crisis ABC’s™
– Custom client, insured, and user onboarding
– DIY planning tools and toolkits, training: 553, workplace violence, crisis management, critical incident response, behavioral risks, opensource intelligence, sexual molestation
– E-learning and recorded training: critical incident response, behaviors of concern, site assessments, crisis communications, crisis ABC’s, planning, open source intelligence
– Live virtual 24 by 7 crisis advisory services for insureds/users
– User/insured survey and analysis
– Planning tools – Crisis Playbook
– Program analysis assessment, monitoring, and reports
– Publications
– Sales and marketing program support
– Security site assessment program checklists (business and school)
– Virtual Crisis Response Advisor™ (VCRA)
– Address 4-Crisis Stages and guides DECISIONS, ACTIONS,WORDS
– Webinars
What Clients Say
“We contracted Jim Satterfield and CrisisRisk over five years ago and have continued each year to add benefits for our insureds.
The Certified CrisisCoordinator program has been a great process/training to asset to our membership. It provides a sound foundation to assist them in identifying/managing/reporting any incident that has the potential to turn into a crisis.
Jim and CrisisRisk have worked with our claims and legal staff in resolution of the crisis exposures. Jim and his team have provided valuable coaching to our members (Elected and non-elected officials) while in the midst of managing their own crisis.
Whether excessive use of force, voting, racial, employment issues, media involvement or first amendment rights, Jim has guided our insureds successfully at each step along the way.”
Dan Beck Director, Local Government Risk Management Services
“Jim Satterfield and CrisisRisk have been involved in many sensitive matters facing our public entity members and has been a valuable asset to our program as a whole and our members individually. With each engagement, clear direction and support from CrisisRisk has brought comfort and helped members restore control. CrisisRisk has always been readily available to help our members and have done a good job of following up after initial conversations.
Additionally, CrisisRisk has provided training programs to help members identify and manage crisis events. Jim has presented regularly to boards, administrators and elected officials and is always well received.”
Stan Deese Director, Risk Management Services
“We have worked with Jim Satterfield and CrisisRisk since 2016 when we began to explore adding crisis response coverage to our members’ coverage agreements. Jim worked with us to craft the language, develop the service model, and market the value-added benefit to our membership.
CrisisRisk has provided crisis advisory services as well as crisis and communications training for our members since 2018. Working together, we have successfully deescalated multiple crisis threats and events, and our members greatly appreciate CrisisRisk’s guidance.”
Ashley H. Abercrombie, CPCU, ARM-P Director of Property & Casualty Programs
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CrisisAwareness
Government entities face increased crisis events and the accompanying loss of control. It is now vital that every employee be able to identify signs of potential crisis events and understand that if they see something they must say something.
In just a few minutes, The CrisisAwareness e-Learning module provides essential information and tools for every team member to teach them how to recognize the signs of a potential, impending crisis.
Certified CrisisCoordinator ™
The Certified CrisisCoordinator e-Learning and certification have been designed to train a CrisisCoordinator in each user entity with the information needed to Recognize, Identify and Alert leadership Before, Imminent, During, and After a crisis.
The CrisisCoordinator curriculum’s 12 e-Learning courses are based on years of crisis management experience and utilize learning objectives, animations, subject matter content, interactive decision questions, and quizzes.
Certified CrisisAdvisor ™
The Certified CrisisAdvisor Curriculum trains a key person within the user’s organization to Understand circumstances prior to or during a crisis, to Advise leadership as to what Decisions, Actions and Words are most appropriate and to provide ongoing Support until control is restored.
Building upon the tools and documents in the CrisisRisk VCRA., the e-Learning curriculum mixes animations, text, images, voice-overs and quizzes.
Virtual Crisis Response Advisor (VCRA™)
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CrisisCoach is the licensed property of CrisisRisk Strategies, LLC
